We accept returns within 90 days of your order being delivered. Please note that return shipping costs are the responsibility of the customer.

To start a return, contact our customer support team at contact@tyrilon.com. We'll provide the return instructions, including the return address and next steps.

Return Eligibility

• 
  Items must be returned within 90 days of delivery.
  
• 
  Items must not be marked as Final Sale or Non-Returnable, unless they are faulty.
  
• 
  Products must be returned in their original packaging and in like-new condition, including tags, shoe boxes, and any specialty packaging.
  
• 
  A photo of the item(s) must be provided before shipping the return so we can verify their condition.
  

Please Note:

Refunds cannot be issued while a package is still in transit. Once your returned package has been delivered and inspected, we'll begin processing your refund.

Important Notice:

If your order experiences an unexpected fulfillment delay, please contact contact@tyrilon.com and our support team will be happy to assist.

We aim to ship all orders within 72 hours.

Once your order ships, you'll receive a confirmation email containing your tracking information so you can follow your shipment from our warehouse to your doorstep.

Within the United States, we primarily ship with USPS. For international orders, USPS handles the initial shipment before it is transferred to a trusted local courier for final delivery.

If you've ordered multiple items, they may arrive separately due to stock availability or fulfillment from different warehouse locations.

Estimated Delivery Times

• Standard Shipping (Worldwide): Most orders arrive within 10 days. Depending on your location and local courier services, delivery may take up to 14 days, and in rare cases up to 18 days.
• Express Shipping: Currently unavailable.
  

Important Notes

• Delivery estimates do not include processing and dispatch time.
  
• During holidays, peak shopping seasons, or periods of unusually high demand, shipping may take longer.
  
• Pre-order items will ship according to the estimated dispatch date shown on the product page.

Once your order has been packed and shipped, you'll receive an email containing your tracking number.

You can also track your order using the tracking page by entering your order number and email address.

Please allow 2–5 business days for your order to be processed before tracking information becomes available.

If you need additional assistance, contact contact@tyrilon.com

If your order was placed within the last 90 minutes, we may be able to update your:

• Delivery address
• Email address
• Other personal information
  

Please contact contact@tyrilon.com as soon as possible with your order number and the updated information.

If more than 90 minutes have passed, we'll still do our best to help, but changes cannot be guaranteed because orders are processed quickly.

Already shipped?

If your package has already been shipped, you may still be able to redirect it using the tracking link included in your shipping confirmation email.

Please note that once an order has been successfully delivered to the wrong address, we are unable to retrieve or redirect it. Please double-check your shipping information before completing your purchase.

Most orders arrive within 14 days.

If your tracking status shows "Delayed", your package is still in transit and should arrive soon.

If it has been more than 20 days since your order was shipped and your package still hasn't arrived, please contact contact@tyrilon.com.

Our support team will open an investigation with the shipping carrier and keep you updated throughout the process.

Please note that carrier investigations may take some time depending on your location.