Refund Policy

Refund Policy

Return & Refund Policy

We want you to love your Tyrilon purchase. If something isn't quite right, we're here to help.

Return Window

We accept returns within 90 days of your order being delivered.

To start a return, please email us at contact@tyrilon.com with your order number and return request.

Returns must be sent to the return address provided by our customer support team. Customers are responsible for all return shipping costs unless otherwise required by applicable law.

Eligibility for Return

To be eligible for a return:

  • The item must be unworn, unused, and in its original packaging.
  • All original tags, accessories, and included materials must be returned with the item.
  • Proof of purchase is required.
  • We may request photos of the item before authorizing a return to verify its condition.

Important Notes

  • Refunds cannot be issued while an order is still in transit. Please wait until your order has been delivered before requesting a return or refund.
  • Items marked as "Final Sale" or "Non-Returnable" cannot be returned unless they arrive damaged, defective, or incorrect.
  • Original shipping charges are non-refundable unless the return is due to our error or as required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at contact@tyrilon.com. We'll review the issue and work to resolve it promptly.

Refunds

Once we receive and inspect your returned item(s), we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at contact@tyrilon.com.